FAQ's

1. What kind of products do you sell?

We offer a curated selection of collectible art toys, designer blind boxes, and limited-edition figures from popular series like Labubu, Skull Panda, Dimoo, Pucky, and more.

2. Are the items authentic?

Yes – all our products are 100% authentic and sourced from official brands and trusted suppliers. We guarantee originality and quality in every purchase.

3. Do you sell blind boxes or can I choose a specific figure?

Most of our items come in blind box format, which means the character inside is a surprise. This is part of the fun and excitement of collecting! Occasionally, we may offer opened or confirmed figures – these will be clearly labeled.

4. Do you offer international shipping?

Shipping options vary by region. We do offer international shipping to many countries. Shipping rates and delivery times will be shown at checkout based on your location.

5. How long does shipping take?

Orders are typically processed within 2–3 business days. Delivery times depend on your location:

Local delivery: 2–5 business days

International delivery: 7–21 business days (varies by region and customs)

6. Can I return or exchange an item?

Due to the nature of blind box collectibles, we do not accept returns or exchanges unless the item arrives damaged or incorrect. If you experience an issue, please contact us within 48 hours of delivery with photos of the product and packaging.

7. What payment methods do you accept?

We accept a variety of secure payment methods including credit/debit cards, PayPal, and other region-specific payment options.

8. I received a damaged or wrong item. What should I do?

We’re here to help! Please contact us at [your email or contact form link] within 48 hours of receiving your order. Be sure to include your order number and clear photos of the item and packaging.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package directly on the courier’s website.

10. Do you restock sold-out items?

Some popular items may be restocked, but many figures are limited edition. We recommend following our social media or subscribing to our newsletter to stay updated on restocks and new arrivals.